Frequently Asked Questions and Answers

Frequently Asked Questions

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Questions

What are the billing increments?

What are the charges for toll free numbers?

How long should provisioning take?

How will I know if I'm switched to TCI Long Distance?

Does TCI Long Distance offer calling cards?

How do we offer such low rates?

How does the 100 Free Minutes work?

Does TCI Long Distance offer Account Codes (PACs)?

Do you offer toll free service from Canada, Alaska, and Hawaii?

Does TCI Long Distance reimburse for fees incurred when switching LD service?

Answers

What are the billing increments?

Calls are billed in 6 second increments with an 18 second minimum.

What are the charges for toll free numbers?

$1.00 a month for the first line and $0.50 a month for each additional toll free line.

How long should provisioning take?

Please allow 5 to 10 business days for the switch-over to take effect.

How will I know if I'm switched to TCI Long Distance?

TCI Long Distance is one of the most experienced provisioning companies providing long distance service in the country. Based on their process, once an account has been established with TCI Long Distance, each customer receives a welcome letter explaining important information about their account. Included in this letter is information explaining how to verify that you have been switched and what to do if your request to change your long distance provider has been denied by your local exchange carrier. If your request is denied, in most cases it can be resolved by contacting your local exchange carrier to provide acknowledgement of your request. Some carriers may require this in writing.

Does TCI Long Distance offer calling cards?

Yes TCI Long Distance offers this convenient program. The rate is $0.049 per minute. There are no connection charges, however there is a $0.55 surcharge when used from a payphone.

How do we offer such low rates?

TCI Long Distance is a facilities based carrier. We buy our network in bulk from a variety of large nationwide network providers and negotiate with them to get the best possible rates. So we pass along the savings to our customers. Our core focus is to provide the best quality service and the most affordable rates.

How does the 100 Free Minutes work?

Customer’s that sign up will receive up to 100 free state-to-state minutes on their sixth month’s bill. If the customer makes less than 100 minutes of interstate long distance calls, they will only receive credit for the amount of minutes actually used, which should not exceed 100 minutes. Some restrictions may apply.

Does TCI Long Distance offer Account Codes (PACs)?

Yes. They offer both verified and non-verified Product Account Codes (PACs). This offer is extended to business services only.

Do you offer toll free service from Canada, Alaska, and Hawaii?

Yes. We offer inbound toll free service from Canada (3 cents/min), Alaska (4.9 cents/min), and Hawaii (4.9 cents/min).

Does TCI Long Distance reimburse for fees incurred when switching LD service?

Sometimes the Local Exchange Carrier (LEC) does charge the customer for changing of a PIC. This fee varies by LEC. When this situation occurs, TCI Long Distance requests that the customer contact our TCI Long Distance Customer Service Group so that we can credit the customer accordingly. If the switching fee is over $10, TCI Long Distance will request that the customer fax in the copy of the LEC bill showing the switching fee detail and we will issue a credit for the fees accordingly.